Thank you for considering a purchase from Carmel Doll Shop. Have you decided on an item, but would still like a bit more information? We have made every attempt to accurately describe the condition of each item, plus measurements, etc., yet we fully understand that the needs of individual clients may vary. You may contact us through an email to request additional information, or you may phone Carmel Doll Shop during business hours (PST) at (831) 643-1902.
Email Address:

Domestic shipping charges and insurance are included in our list prices. We may choose from the following options: US MAIL (Express, Priority or First Class depending upon the value, type and size of the item) or Federal Express Ground Service.

We have a lot of experience shipping dolls and accessory items internationally, and we are always happy to do so. Please rest assured that we strive to make the customs clearing process easy for our clients.

We offer a 3-day return privilege on Mail Order items. Items that you choose not to keep must be returned to us in the condition in which they were sent. Returned items must be fully insured, and the client is responsible for return shipping costs unless other arrangements have been agreed upon in advance.

•Layaway plans to fit your needs are available and can run up to one year in length.
•Layaways are risk and interest free. Remember, layaway payments are
non-refundable, once a payment plan has been established.
•If you choose to cancel your layaway, we will offer store credit toward another item of your choice, (less a 10% [of the original selling price] re-stocking fee) to compensate you for any payments made.

•We do send monthly statements in order to keep our layaway clients informed of their progress.
•We require a layaway payment every month - we do not require a specific increment of the balance.
•If a layaway client misses two
consecutive months of payments, we reserve the right to cancel the layaway contract.
•By initiating a layaway plan, you are agreeing to the above terms.

Visa, Mastercard, American Express, wire transfers, money orders, travelers checks and personal checks.
We also accept payment by PayPal at this address:

Carmel Doll Shop
213 Forest Avenue
Pacific Grove, CA 93950

(831) 6

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